We answer every request. This is the place to reach us.
BastionTrail is supported directly by the team that builds it — your request reaches an engineer, not a call-center tier.
Email support@bastiontrail.com and we will open a ticket for you. To help us resolve it on the first reply, please include:
your-org.atlassian.net).We acknowledge new requests within one business day and aim to provide a substantive response or workaround within two business days. Billing and subscription questions are handled through the Atlassian Marketplace, which manages all payments.
Please report suspected vulnerabilities to support@bastiontrail.com. We aim to acknowledge within two business days and will keep you informed of remediation. See our Security Overview.
See the Security Overview, Privacy Policy, Data Processing Addendum and Terms of Service. For account, billing or uninstall matters, see your Atlassian Marketplace subscription.